Raju Radia, owner of Arkay Windows, comments:
“The popularity of aluminium - with its slim profiles - is rising, which has seen many of our uPVC customers diversify their product range. Manufacturing high-quality aluminium systems with the latest design features has allowed us to cater to market needs. Our recent investment in the business will enable us to offer faster delivery times, reduce waste and provide a comprehensive and personalised service, meeting customer and project specific requirements.”The move to larger premises from 25,000 sq ft to 40,000 sq ft, reflects a growing order book for the company. Aiming to further improve its quality and service provision, Arkay has boosted its workforce by 25 percent, creating a design team and recruiting more production and administration staff. The new team is in place to support its high-end aluminium offering, satisfying customers who demand a comprehensive service, from design through to project completion.
Raju Radia adds: “We have also invested in and developed a unique and tailor-made CRM software system that helps our production team to accurately account for every job and process. The end-to-end system logs and calibrates all processes from estimation, stock take and replenishment to delivery times. We are now able to deliver an even better service to customers as we can respond to queries within 24 hours.”The new software provides Arkay’s customers with an accurate and up to date report on the status of their orders. It is able identify potential pitfalls that could delay product delivery such as low stock, enabling staff to take the required steps at the earliest stage.
Investment in the new facility, its staff and advanced technology will see fabrication rise by 40 percent, achieved through increased stock holding and a streamlined production line. In addition, the team at Arkay has been given in-house training to ensure that they are up to speed with the new systems and procedures. As a result, customers can expect a consistent, quality controlled product and an enhanced service throughout.
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