Area Sales Manager, Mark Lester has been promoted to the newly created position of Customer Services Manager.
With a precision engineering background and over eight years of door industry experience with Hörmann, Mark has a thorough understanding of both the industry and customers’ needs. In this new role Mark will appraise service across the UK business and work closely with the senior management team to improve service delivery.
As a part of this process Mark will temporarily take on overall management of the Product Services, from the receipt of a new enquiry to completion.
Staff training will also form an important part of this new role both internally and with customers, particularly as a new online quotation system and customer ordering portal are set to be introduced.
Taking over the role of central Area Sales Manager vacated by Mark, will be Luke Freeman, returning to Hörmann after gaining valuable garage door retail sales experience.
Luke previously worked in the product services team at Hörmann and was heavily involved in the support of key house builder accounts.
Announcing the appointments, Managing Director, David Newcombe, was keen to highlight the enthusiasm and experience the two appointments bring.
“Obviously we know both Mark and Luke very well and they know the company inside out. This means they will both hit the ground running as we strive to deliver better services to all our customers.”
For customers in the central area, Mark Lester's mobile number will be transferred to Luke Freeman, with Mark directly contactable on his office number.
These numbers are: Mark Lester 01530 513032 Luke Freeman 07753 862759
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