The Door Industry Journal

Saturday, 26 September 2026

New Colour Promotion for Hörmann NT60 Side Doors

Hörmann UK is giving installers an added sales opportunity this autumn with the launch of a limited-time colour promotion on its popular NT60 and NT60-2 sectional garage side doors.

From now to 30th October, customers can upgrade to two of the most sought-after contemporary colours - Jet Black (RAL 9005) or Anthracite Grey (RAL 7016), in either Silkgrain or Woodgrain finishes, for the same price as Traffic White (RAL 9016).

The promotion provides installers with an ideal opportunity to offer homeowners premium colour choices at no additional cost, helping to add value while meeting the growing demand for stylish, coordinated garage door solutions.

The offer is further enhanced by Hörmann's recently introduced Fast Track programme, which enables NT60 and NT60-2 sectional garage side doors to be supplied in just three to four weeks from receipt of order. Concealed hinges are also included as standard at no additional cost, delivering an even higher specification as part of the package.

Designed to complement Hörmann's range of sectional garage doors, the NT60 side door range provides homeowners with convenient everyday access to the garage while creating a fully coordinated appearance. Manufactured to the same exacting standards as Hörmann's garage doors, the NT60 combines robust construction, precision engineering and high levels of security with an attractive, contemporary design.

The Fast Track programme covers both single and double-leaf side doors, with no size restrictions, providing installers with maximum flexibility across a wide variety of residential projects. A choice of block frame or corner frame configurations is available to suit different installation requirements, together with practical hardware options including electric strike upgrades, standard lever handle sets and standard hinge colour finishes.

Alongside the promotional colours, the Fast Track range is available in a wide variety of colours, finishes and designs. For homeowners seeking the appearance of natural timber, Decograin finishes in Golden Oak and Dark Oak are also available.

By combining an attractive colour promotion with significantly reduced lead times and a comprehensive range of design options, Hörmann is making it easier than ever for installers to deliver premium garage side door solutions that combine style, convenience and exceptional value.

The NT60 colour promotion is available on orders placed between 1st August and 30th October 2026.

www.hormann.co.uk

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Friday, 25 September 2026

DoorBird Launches the New D22x Series for Modern Building Requirements

Modern buildings are placing ever-increasing demands on door communication systems. Property owners, operators, and residents require intelligent solutions that accommodate different user groups, support flexible access methods, and meet high standards for security, connectivity, and integration.

With the new D22x series, DoorBird introduces a new generation of IP video door intercoms. Developed based on specific customer requirements, the series combines cutting-edge technology, exceptional flexibility, premium design, and Made in Germany quality.

As part of the ASSA ABLOY Group, the global leader in access solutions, DoorBird combines innovative IP-based door communication with extensive expertise in modern building security.

Security and Control at a New Level

The D22x series comprises more than 30 models and is the direct successor to the globally successful D21x Series. New additions to the portfolio include versions with digital nameplates, which can be managed centrally and remotely, offering significant advantages for property managers, housing associations, and operators of larger buildings.

All models feature a 5 MP HDR camera with a Sony image sensor and a 180° ultra-wide-angle lens, providing excellent visibility of the entrance area even under challenging lighting conditions. Video transmission is available in HD quality via the local network or through DoorBird Cloud Pro. Outstanding audio performance ensures clear and intelligible communication between visitors and residents, even in demanding environments.

Depending on the model, a variety of authentication methods are available, including the app, dual-frequency RFID, Bluetooth, PIN code, QR code, and fingerprint recognition. The security concept is further enhanced by a radar-based 4D motion sensor and an integrated tamper sensor.

Simplified Installation and Maximum Integration

With the D22x series, DoorBird also simplifies installation. Thanks to the integrated power output for electric door openers, many installations no longer require a separate power supply for the door release mechanism. This reduces cabling complexity, saves installation time, and lowers overall system costs.

Open interfaces such as SIP, OSDP, RS485, and Wiegand, along with a comprehensively documented LAN and Cloud API, enable integration with more than 100 smart homes, access control, video surveillance, and building management systems.

The door station supports installations with up to 3,000 residential or office units. In addition to traditional call buttons, digital nameplates and displays with resident directories are available. Accessibility features can be added to every model, including an integrated hearing loop, pictograms, and acoustic door-opening confirmation signals.

As an ISO/IEC 27001-certified company, DoorBird incorporates privacy and information security throughout the development process in accordance with the Security by Design principle.

Sustainable Modernisation of Existing Installations

The D22x series offers a particularly cost-effective way to modernize existing DoorBird D21x installations. When upgrading, only the main electronic unit needs to be replaced. Existing housings, front panels, and other components can continue to be used, while all existing settings can be retained. This significantly reduces installation effort and contributes to environmental sustainability.

Design as Part of the Architecture

In addition to technology, design plays a central role. More than 50 finishes and color options allow seamless integration into a wide variety of architectural concepts, from private residences to prestigious commercial properties.

Using the DoorBird 3D Configurator, customers can customize the D22x series to their individual requirements. Front panel size and shape, engravings, mailboxes, and the integration of reader units from leading manufacturers can all be configured with maximum flexibility.

“Modern buildings require solutions that can adapt flexibly while remaining easy to integrate,” says Sascha Keller, Founder and CEO of DoorBird. “With the D22x series, we provide a future-proof platform that combines powerful door communication, flexible access solutions, and sophisticated design Made in Germany.”

www.doorbird.com/shop/d22

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Thursday, 24 September 2026

External Pedestrian Doorsets – Demonstrating Compliance with Designated Standards

Fiona Critchley, Chair of the Timber Doorsets Group at the Door & Hardware Federation and Head of Communications, Gerda Security Products, outlines key points of which to be aware.

The Construction Products Reform White Paper places product safety at the centre of proposed reforms to the construction products regulatory regime. It identifies that only just over a third of construction products are currently regulated through designated standards and highlights ongoing concerns regarding incomplete, unclear, and misleading product information.

The Government’s objective is to ensure that construction products are safe, trusted, and supported by accurate, accessible, and transparent information.

Although new standards and Digital Product Passports are expected from 2028/29, the existing designated standards remain applicable today. CPR 305/2011 continues in UK law and is policed by the Office for Product Safety and Standards (OPSS).

For developers, architects, Principal Designers, manufacturers, economic operators and the wider supply chain, understanding the applicable standards and evidence is essential to ensure that external pedestrian doorsets are correctly specified, manufactured and installed.

The compliance route depends on the type of doorset. There are three important categories:
Standard external pedestrian doorsets, such as flat entrance/balcony doors and service-room doors;
External pedestrian doorsets incorporating panic hardware; and
External pedestrian doorsets requiring fire resistance and/or smoke control.

These categories have different assessment and verification requirements.

Designated Standards

Two designated standards apply:

BS EN 14351-1:2006+A2:2016
Windows and doors – Product standard, performance characteristics – Part 1: Windows and external pedestrian doorsets.

BS EN 16034:2014
Pedestrian doorsets, industrial, commercial, garage doors and openable windows – Product standard, performance characteristics – Fire resisting and/or smoke control characteristics.

BS EN 16034 cannot be used independently. Where fire resistance and/or smoke control is required, it must always be applied alongside another designated standard.

1. Standard External Pedestrian Doorsets

Standard external pedestrian doorsets without fire, smoke or panic-hardware requirements are covered by BS EN 14351-1:2006+A2:2016.

Examples include flat entrance or balcony doors; front entrance doors; and service-room doors.

These products are subject to AVCP System 3. This means that the manufacturer or economic operator must ensure that initial type testing has been completed for the applicable Annex ZA essential characteristics. Testing must be undertaken by a UKAS-accredited test laboratory using the relevant test methods.

Applicable essential characteristics include: Thermal transmittance; Watertightness; Wind resistance; Air permeability; Acoustic performance; and Dangerous substances.(Just to note security is not an essential characteristic in Annex Za).

Where permitted, No Performance Declared (NPD) may be used. However, Thermal transmittance cannot be declared as NPD in the UK and must comply with Building Regulations.

For England, the current maximum U-values are 1.4 W/m²K for non-fire-rated external pedestrian doorsets; and 1.8 W/m²K for external pedestrian doorsets with fire resistance / smoke control.

Declaration of Performance

The Declaration of Performance (DoP) is the legal document under the Construction Products Regulation and provides the basis for UKCA or CE marking.

It should identify the applicable designated standard; the manufacturer; the product and product reference; the intended use; the date of issue; and the applicable Annex ZA essential characteristics.

Marking is on the product or the packaging, or accompanying documentation

2. External Pedestrian Doorsets with Panic Hardware

External pedestrian doorsets incorporating panic hardware remain within BS EN 14351-1, but they are subject to AVCP System 1 rather than System 3.

This is because of the safety-critical characteristic of ability to release.

An Approved Body is responsible for assessing ability to release and is also involved in sampling assessment of relevant characteristics, including: Thermal transmittance; Watertightness; Resistance to wind load; Air permeability; and Acoustic performance.

NPD may be declared where permitted, except for ability to release and thermal transmittance.

The manufacturer must issue a DoP and apply UKCA/CE marking, including the Approved Body identification number.

The distinction is important: a doorset incorporating panic hardware should not simply be treated as a standard external pedestrian doorset under AVCP System 3.

3. External Pedestrian Doorsets Requiring Fire Resistance and/or Smoke Control Performance.

Where an external pedestrian doorset requires fire resistance and/or smoke control, both designated standards apply:

BS EN 14351-1:2006+A2:2016; and
BS EN 16034:2014.

BS EN 16034 cannot be used on its own.

These doorsets are subject to AVCP System 1 which means that they require Approved Body involvement for factory production control and product sampling prior to testing. Testing is undertaken at a UKAS-accredited test house using the relevant standards: BS EN 1634-1 for fire resistance testing and BS EN 1634-3 for smoke leakage testing.

Fire classifications are established in accordance with EN 13501-2+A1:2016, based either on a Direct Field of Application, using a single test, or an Extended Field of Application (EXAP). The EXAP route involves several primary tests, with results considered strictly in accordance with the applicable EN 15269 EXAP rules. The resulting EXAPs and classification reports are subsequently considered by the Approved Body. Classifications include: E: Fire integrity; EW: Fire integrity and limited heat radiation; EI: Fire Integrity and full insulation, with the duration in minutes stated thereafter.

Smoke classifications include Sa for ambient temperature smoke leakage; and S200 for hot smoke leakage.

The Approved Body uses the test evidence and classification report to issue the Certificate of Constancy of Performance (CoCoP), which the manufacturer uses to support their declaration of fire and smoke performance in the DoP.

The manufacturer then has to combine the essential characteristics for both designated standards into the one Declaration of Performance for the doorset / doorset range.

Marking for EN 16034 includes the UKCA or CE Mark with the registered number of the Approved Body on the product.

System House and Cascaded Test Evidence

Many fire door producers operate as fabricators or assemblers using designs, components and test evidence developed by a System House. A System House may develop and test the doorset design, hold the master CoCoP and cascade approved designs and evidence to individual producers.

However, cascaded evidence does not remove the producer's own regulatory responsibilities. A producer must not assume that a BS EN 16034 CoCoP is sufficient evidence of compliance for the complete external fire-rated pedestrian doorset.

The CoCoP provides evidence for the fire resistance and/or smoke-control performance covered by BS EN 16034. It does not, by itself, demonstrate compliance with the other applicable requirements of BS EN 14351-1.

The Doorset must also meet BS EN 14351-1

The producer must ensure that the doorset design has appropriate test evidence against the relevant performance standards required by BS EN 14351-1:2006+A2:2016.

Essential characteristics include: Thermal transmittance; Air permeability; Water tightness; Resistance to wind load; and Acoustic performance.

The evidence must relate to the doorset design being manufactured, including its relevant construction, components and configuration, and the finished product must remain within the scope and limitations of the supporting evidence.

The producer therefore needs to consider the System House evidence as one part of the overall compliance package, not as evidence that the complete doorset complies with both standards.

The producer remains responsible for ensuring that the final doorset is manufactured in accordance with the approved and tested design; uses the specified and approved components as laid down in the tested design; has appropriate evidence for the relevant BS EN 14351-1 characteristics; has appropriate evidence supporting its BS EN 16034 fire and/or smoke classifications; has a issued a correct DoP covering the applicable requirements of both standards (as laid out in Annex Za of both designated standards) and is correctly UKCA/CE marked.

A BS EN 16034 CoCoP is therefore not, by itself, evidence that the complete external fire-rated pedestrian doorset complies with BS EN 14351-1.

Conclusion

The compliance route for an external pedestrian doorset depends on its characteristics and intended use.

A standard external pedestrian doorset, such as a flat entrance/balcony door, front door or service-room door, is covered by BS EN 14351-1 and AVCP System 3.

An external pedestrian doorset incorporating panic hardware remains under BS EN 14351-1, but is subject to AVCP System 1, requiring Approved Body involvement because of the ability-to-release characteristic.

Where fire resistance and/or smoke control is required, the doorset must comply with both BS EN 14351-1 (with either of the two afore-mentioned systems) as well as BS EN 16034 which is subject to AVCP System 1.

The Declaration of Performance remains the legal document. For fire-rated doorsets, the CoCoP provides important third-party evidence for fire and smoke performance under BS EN 16034, but it does not replace the producer's responsibilities under BS EN 14351-1.

Where System House arrangements and cascaded evidence are used, producers must ensure that the doorset design has appropriate test evidence against the relevant performance standards required by BS EN 14351-1, as well as appropriate evidence for its BS EN 16034 fire and smoke performance.

Ultimately, compliance depends on a complete chain of evidence linking the tested design, relevant performance testing, manufacturing process, certification, declared performance and final product. Accurate documentation and clearly defined responsibilities are fundamental to product safety, regulatory compliance and confidence throughout the supply chain.

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Wednesday, 23 September 2026

Investing in the Future of Architectural Hardware

Amid a developing landscape of regulation, digital innovation and heightened expectations around competence, how can the industry support the next generation of architectural ironmongery professionals? GAI Fellow Award 2026 Winner, David Gray of Consort Architectural Hardware, discusses.

There was a time when architectural ironmongery might have been viewed as humble brassware, hinges and fittings only. That perception could not be further from the reality of the sector today, however. Door hardware, fire safety products and intuitive access control systems are central to the design, performance, accessibility and compliance of our homes, community spaces and commercial environments.

Against a backdrop of regulatory change and increasingly demanding end user requirements, there’s no doubt that the complexity of construction projects continues to grow. The drive towards smarter, more connected buildings is expanding the scope of integrated hardware solutions, and when you add in the progressive digital processes that are now shaping modern project design and delivery, it’s clear to see how the role of the architectural ironmongery professional is evolving.

Investment in the next generation is critical then. Importantly, the skills challenge facing our sector goes beyond talent acquisition alone - in fact, ongoing professional development has a vital role to play in maintaining standards, encouraging innovation and building the industry expertise required for the years ahead.

Preparing for better outcomes

Like many specialist areas of construction, architectural ironmongery relies heavily on experience and technical know-how. Traditionally, much of that knowledge has been developed through practical collaboration and hands on experience. Today, however, formal education, structured training and continuing professional development now sit at the heart of the occupation.

Over recent years, the sector has experienced significant developments in building and fire safety legislation and regulatory requirements, including the Building Safety Act 2022 and amendments to the Regulatory Reform (Fire Safety) Order 2005. These developments have placed greater emphasis on competence across the built environment sector. BS 8670-1:2024 also provides a core competence framework covering the skills, knowledge, experience and behaviours required for individuals working on buildings.

For architectural ironmongery specifically, these principles are central to the specification and delivery of products that can have a direct impact on safety, accessibility and security, such as fire door closers, panic exit hardware and escape locks. In short, a lack of knowledge on the hardware installed throughout our buildings can have serious consequences, particularly when products form part of a life-safety system. As competence and accountability move to the forefront of decision making, training should no longer be regarded as an optional professional benefit, instead it is an essential part of responsible practice.

Modern architectural ironmongery professionals are increasingly expected to move away from passive product selection and instead must be able to demonstrate an understanding of the wider specification process.

Why is a particular ironmongery solution appropriate for that application? How should it be specified, installed and maintained? And how will it interact with other elements of the building’s infrastructure? Trained professionals are better equipped to answer these questions, whilst understanding the relationship between BS EN standards, relevant building regulations and the needs of modern building users.

Bridging the knowledge gap

The connection between competence and professional development is also being driven by the modernisation of architectural hardware. This next generation of professionals are entering an environment where mechanical hardware products now form part of sophisticated electronic and integrated systems.

Between Building Information Modelling (BIM) and next-gen electronic access control solutions, the range of technologies influencing architectural ironmongery continues to expand. This creates opportunities for the sector, but also raises the bar in terms of the knowledge needed to specify and deliver effective solutions. At the same time, as with many specialist sectors, architectural ironmongery faces the challenge of an aging demographic among experienced technical specifiers.

There is a clear responsibility to preserve that knowledge whilst creating meaningful routes for the next generation to develop their own expertise alongside new standards and technical practice. Professional recognition can form an important part of that process. Where many architectural practices prefer to work with accredited ironmongers, the Guild of Architectural Ironmongers’ Registered Architectural Ironmonger (RegAI) certification, provides a recognised demonstration of professional competence.

Conscientious manufacturers, distributors, specifiers and industry bodies must come together to ensure professional development remains accessible through structured career paths, mentoring, technical guidance and funded training.

These routes, alongside regular CPDs and the GAI’s Certificate in Architectural Hardware for example, can help businesses to attract new talent whilst supporting emerging professionals and existing teams as they develop their technical understanding and confidence. The bottom line is, a more aptly trained workforce can support effective specification and communication which ultimately contributes to better project outcomes.

The case for education and upskilling is therefore not only important for individual career development, but it is fundamental to the success of the ironmongery industry as a whole. The evolving demands associated with competence, innovation, safety and sustainability only demonstrate why training is no longer a one-off exercise. Ongoing professional development should not be viewed as an administrative expense, instead, it is a strategic investment - one the sector simply can’t afford to miss out on.

Ongoing Support with Consort Architectural Hardware

Consort Architectural Hardware is committed to supporting professionals within the sector, providing focused technical CPDs and digital specification guidance in the form of BIM and Revit integration.

For those looking to develop their knowledge and understanding on architectural ironmongery finishes, Consort’s CPD course ‘Architectural Ironmongery Finishes – Finding the Right Balance’ is delivered by accredited experts and explores the selection and application of finishes within architectural hardware.

A second CPD course ‘What Makes Ironmongery So Complicated’, provides an introduction to the principles of architectural ironmongery specification and explores many factors that influence hardware selection.

For more information on Consort Architectural Hardware CPDs, contact info@consort-hw.com

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Tuesday, 22 September 2026

“EasyAXS - made with the installer in mind”

A smart connectivity solution for automated gates: simple to install, set up and easy to hand over to the end user.

BFT Automation, the specialists in access automation systems and part of the SOMFY Group, has officially launched EasyAXS this summer, an innovative smart connectivity system designed for automated gates.

EasyAXS delivers a seamless end-to-end solution for installers, simplifying installation and setup, with comprehensive after-sales support.

Easy to install and quick to commission, the compact module is plugged directly into the gate system control panel and connects via a dedicated app with Bluetooth connectivity, allowing installers to configure and activate it directly from a smartphone even without an internet connection.

Wi-Fi or Mobile (4G with a 1GB SIM) connectivity modules are available, offering flexibility tailored to customer needs and project requirements. Users can control their gates through the TaHoma by Somfy app on their smartphones. Those already using TaHoma for home automation can seamlessly add their gate system, making it more convenient to manage gates and other connected devices in one place.

Commenting on the launch of the EasyAXS, Steven Montgomery, Managing Director for Somfy/BFT, said: “EasyAXS is made with the installer in mind – simple to install, set up and easy to hand over to the end user. The app is intuitive and designed so that no training is needed to install and use. No additional products are needed for smart phone control either.

“The 4G GSM solution is also very reliable and required for projects where the gate control panel is located out of range of the local WiFi signal. The TaHoma end user app, from Somfy, is easy to use while at home or away and can be linked to a smart speaker for voice activated control.

“We are also looking forward to introducing remote servicing in the near future, which will include remote diagnostics and aftersales support that can take place off site. For the installer, this will mean time saved on travelling to and from locations to resolve issues that can now be identified remotely."

EasyAXS is currently compatible with the Thalia BT A80/160 and Deimos sliding gate operators, with a continued phased roll-out planned for connectivity to other BFT products in the future.

For further information on the EasyAXS, contact BFT Automation on 0161 456 0456 (North Office), or 01477 674 750 (South Office) or visit www.bftautomationuk.com

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Monday, 21 September 2026

From the Garage Door to the Gate: One System, One Standard

LiftMaster's EVX garage door openers and EVK gate operators share the same radio, the same accessories and a similar set-up logic — and that changes how a residential project runs.

Residential access has become a two-part job. Most private projects now involve a garage door and an entrance gate, an app on the homeowner's phone, and one professional who has to make all of it work — ideally in a single visit. LiftMaster develops its residential range as one system for exactly that reason.

EVX: Connectivity meets convenience

The EVX Series is myQ compatible, enabling smart and connected access when paired with the myQ Internet Gateway. Remote operation, real-time door status, guest users’ management, activity alerts and scheduled closing are available from the moment the operator is commissioned.

Designed around the installation

The EVX Series is engineered with that in mind: logical assembly, sensible cable routing, pre-set default applications and programming that can be completed without calling technical support. Commissioning ends with a working app on the customer's phone before the van leaves the driveway.

With skilled labor, the scarcest resource in the industry, installation time and avoidable service calls are no longer soft factors. They are the margin.

The same thinking at the gate:

Here is where the system idea pays off a second time. LiftMaster's EVK gate operators are developed on the same principles as the EVX Series — the same radio standard, the same accessories, the same myQ connectivity, the same approach to development, installation and daily use.

In practice, on site and in the household:

One radio system. The handset that opens the gate opens the garage. There’s no need to carry a second remote.
One accessory portfolio. Keypads, wall controls, remotes and myQ gateway are drawn from the same range, so stock in the van covers both access points.
One app. The homeowner manages the whole property in myQ, with a single, consistent way in.
One skill set. Whatever the team already knows about the EVX Series carries straight over to gate operators. No separate training track for gates.
One point of contact. Both ranges are supplied and supported through the LiftMaster Partner Network.

Handled as two unrelated products from two suppliers, a garage and gate project means two radio systems, two apps, two accessory ranges, two different skill sets and two possible sources of complaint. Handled as one system, none of that arises.

What does that mean commercially?

The second access point stops being a separate project and becomes a straightforward extension of the first. Quoting the gate alongside the garage door is easier to justify to the customer, faster to install, and simpler to service afterwards, because everything on the property runs on the same platform.

For the professional: fewer part numbers, less training overhead, fewer callbacks. For the household: one app, one handset, one system that behaves the same way at every entrance.

Everything You Need, One Partner Away 

Explore the full range of LiftMaster garage door openers and gate operators at www.liftmaster.eu or speak to your LiftMaster contact about becoming a certified partner. 

Interested in getting started? Contact Andrew Buckler: Andrew.Buckler@chamberlain.com

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Sunday, 20 September 2026

Hörmann Street Campaign Makes Strong Start

Hörmann Truedor’s innovative and creative social media campaign, ‘Hörmann Street’, has made a strong start, reaching more than one million people and attracting over 900,000 views across its five episodes in just its first month.

Launched at the beginning of July across the Company’s Facebook, Instagram, TikTok and YouTube channels, Hörmann Street takes a fresh approach to promoting composite doors, using humorous, distinctly British soap-style storytelling to engage homeowners.

Developed with a clear commercial objective in mind – to increase homeowner awareness and generate high-quality, live enquiries for Hörmann Truedor installers, the campaign follows the daily lives, relationships and emotional conflicts of a recurring cast of recognisable characters.

Combining romance, family drama, betrayal and suspenseful cliffhangers, each of the five episodes cleverly incorporates the key features and benefits of Hörmann Truedor composite doors without losing the entertainment value of the storyline.

Strong first-month results

The campaign’s performance during July has exceeded expectations, with:

More than 1 million people reached
Over 900,000 episode views
711 additional visitors driven to the Hörmann Truedor website

As part of the campaign journey, consumers are encouraged to visit the Hörmann Truedor website, where they can design their ideal door and use the new Installer Finder to locate their nearest Hörmann Truedor installer.

David O’Mara, Marketing Manager at Hörmann UK, comments: “It’s fair to say that even in its first month, Hörmann Street has been a great success. It’s designed not only to entertain, but also to create a strong pipeline of enquiries for our composite door installers. We’ve received an excellent reaction to the campaign, with strong engagement and traction across our social channels, and it’s certainly got our customers and the market talking.

“No other entrance door supplier in the UK market is currently taking such an innovative and creative approach to engaging with homeowners. The results from the first month demonstrate that there is a real appetite for brands to communicate differently, and we’re delighted with the response so far.”

Hörmann is also encouraging its installers to make use of the campaign content themselves. Customers wishing to feature the Hörmann Street videos in their showrooms or on their own social media channels can request access to the films from the Hörmann Marketing team.

www.hormanntruedor.co.uk

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Saturday, 19 September 2026

More Than a Product: The Technical Support Behind Ellard

At Ellard, we know that providing the right product is only part of the solution. Behind our range of motors, controls and automation products is a technical team helping to ensure the knowledge, expertise and support behind those products are just as strong.

When you're working with motors and automation, product knowledge matters. Understanding compatibility, application requirements, configuration and installation can make the difference between a straightforward project and a difficult one.

That's why our technical team plays such an important role at Ellard.

From training our sales team and developing technical resources to testing new products, supporting customers and solving complex problems, the team provides the technical expertise that sits behind our products and the service we deliver.

Because our relationship with customers doesn't stop when a product leaves our warehouse.

More Than Technical Support

Technical support is often thought of as something you need when there is a problem. At Ellard, it starts much earlier.

Our technical team works closely with our sales team to ensure they have the knowledge, training and tools needed to give customers informed advice.

From product training and technical guidance to tools such as our product selectors, the team helps turn complex technical information into practical resources that make it easier to understand our products and their applications.

And when a question goes beyond those resources, our technical specialists are there to provide the additional expertise needed — whether that's around installation, configuration or troubleshooting.

Sales brings the customer relationship. Technical brings the specialist knowledge. Together, they provide a stronger service.

That means technical expertise isn't simply something customers turn to when something goes wrong. It's built into the way Ellard supports customers from the very beginning.

The People Behind the Products

But what does that actually look like day to day?

Our technical team works across Ellard's growing range of motors, controls and automation solutions, from testing new products and developing technical resources to supporting customers over the phone and on site.

We spoke to members of the team to find out more about what happens behind the scenes and the role technical expertise plays in delivering a better customer experience.

Mark Grice | Technical Team

“We're always looking for ways to improve the service we provide.”

How would you describe your role at Ellard?

“A big part of my role is making sure we're constantly improving the technical service we provide. That means using dashboards and data to understand how we're performing, supporting customers over the phone and by email, and testing every new product inside out before it reaches the market.

We need to know our products through and through so we can give customers the highest standard of support possible. And, of course… making plenty of brews for the team helps too.”

Ryan | Technical Team

“Good technical knowledge gives customers better advice.”

What technical knowledge is most important for the sales team to have?

“Product compatibility is probably the biggest one — understanding what works with what. Beyond that, it's knowing how to specify products for different applications and being confident explaining the features and benefits of each solution.

We also spend time understanding competitor products, because that helps our sales team have more informed conversations and give customers clearer comparisons.”

Mark Grice | Technical Team

“Customers value knowing there's always someone they can call.”

What do customers appreciate most about Ellard's technical support?

“Peace of mind. Customers know there's a technical team behind them throughout the project, and we regularly receive compliments about our product knowledge and how quickly we respond.

It's not just about answering the phone either. We produce detailed how-to videos that help customers solve problems on site, and we deliver free technical training that's designed to be practical, informative and easy to digest.

Being able to train an entire customer team at once — often at their own premises — is a service people really value.”

Tom | Technical Team

“Customer feedback shapes the products we develop.”

How does the technical team support Ellard's future product development?

“We're often the first point of contact when customers have feedback, so we have a clear view of what's working, what isn't and where the pain points are. That insight feeds directly into product development and helps us improve the overall customer experience.

We also make sure the rest of the business comes on that journey with us. Before a new product launches, we work to ensure everyone at Ellard understands its features, benefits and applications, so customers receive the same high standard of advice no matter who they speak to.

Keeping our ear to the ground is a huge part of the role too. We're constantly monitoring developments across the industry so we can help shape products that meet the market's evolving needs.”

When the Standard Solution Isn't Enough

The value of technical expertise becomes particularly clear when a project doesn't fit neatly into a standard application.

Not every technical challenge can be solved with an off-the-shelf product. Sometimes, finding the right solution means thinking differently about how existing products and technologies can work together.

One of the more demanding examples for our technical team came when Ellard was asked to develop a bespoke interlock system for a school that was due to open the following day.

Mark Grice recalls the challenge:

What was the challenge you were faced with?

“We were brought in to develop a special interlock system for the school, which was due to open the following day. This was a special entrance that was actually being installed specifically for Prince George. There was a very tight deadline, so we knew we had to come up with a solution quickly and, more importantly, make sure it worked reliably.”

What did the solution involve?

“The system needed to work alongside an ANPR system. When the vehicle was recognised, it would trigger the interlock and activate an airlock system to control access.

“This wasn't something we could simply take off the shelf. We had to develop a bespoke panel and think about how we could bring our existing products and technology together in a way that we'd never really done before.”

How did the team approach such a tight deadline?

“There was a lot of pressure because the school was opening the next day. We had to be intuitive and think outside the box to find a solution that would work within the time we had.

“The team stayed on site until around 11pm the night before the opening, working to get everything completed and to the standard we expected. It was a challenging project, but everyone was determined to get it over the line.”

What was the outcome?

“We got the system completed and ready for the opening, and the customer was over the moon with the support we provided. For me, that's what technical support is all about — sometimes you have to go beyond the standard application of a product, understand what the customer actually needs and find a way to make it work.”

Mark's experience is a good example of what happens when product knowledge is combined with practical problem-solving and determination. It's also a reminder that technical support isn't always about having an immediate answer — sometimes it's about having the expertise to find one.

More Than a Supplier

For Ellard, technical expertise is an important part of the service we provide — from equipping our sales team with the knowledge they need, to supporting customers with technical resources, installation guidance and problem-solving.

As our product range continues to grow across motorisation, automation, fire safety and smart-home technology, we're continuing to invest in the people, knowledge and resources behind those products.

Our technical team's experience and direct contact with customers also gives us valuable insight into the challenges faced in the field, helping to inform how we develop and improve our products.

Because being the best a good supplier isn't just about having the right products. It's about having the knowledge, expertise and people behind them to help our customers succeed.

Need technical advice?

Whether you're planning an installation, working through a technical challenge or simply need some additional guidance, our technical team is ready to help.

Get in touch with Ellard today and speak to our technical team.

www.ellard.co.uk

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Friday, 18 September 2026

Rollixo® Premium io to simplify roller garage door installations

This year, Somfy launched Rollixo® Premium io, a new all-in-one control solution designed to simplify the installation, commissioning and operation of motorised roller garage doors for professional installers.

Developed around io-homecontrol® technology, Rollixo Premium io combines flexible installation options, built-in diagnostics and advanced safety features in a single universal controller.

It also offers low standby power consumption for enhanced energy efficiency, features an energy-saving LED light strip for optimal illumination, and provides the option to connect an external light for added convenience and flexibility.

“Installers are looking for solutions that reduce time on site without compromising on safety or compliance,” said Alex Dickenson, Key Account Manager, Somfy UK.

“Rollixo Premium io has been designed to make installation more straightforward, with clear diagnostic feedback, flexible safety edge compatibility and digital tools that support installers from commissioning through to ongoing maintenance.”

Designed to make installation quicker and more reliable

Rollixo Premium io has been developed with real-world installation challenges in mind. The controller supports wired or wireless safety edges, including optical and resistive solutions, allowing installers to choose the most appropriate configuration for each project.

Key installation benefits include:

- LED diagnostic feedback for the motor, safety brake, safety edge and photocells

- Removable terminal blocks to simplify wiring and reduce installation time

- Flexible mounting options using a quick-fit bracket or direct wall fixing

- Supplied with factory pre-programmed remote controls to support faster commissioning

Digital support tools for professional installers

Rollixo Premium io integrates with Somfy’s professional digital ecosystem, helping installers work more efficiently on site and beyond.

- The Help Me app provides step-by-step commissioning guidance on your smartphone with no internet connection required.

- TaHoma® pro enables quick setup of connected installations with real-time feedback.

- Serv-e-Go® allows remote monitoring and diagnostics of connected systems, helping installers prepare visits and reduce unnecessary call-outs.

For installers and retailers, Rollixo Premium io also provides a way to differentiate their offer in a competitive market. By combining enhanced security features, smart home compatibility and connected services, professionals can offer homeowners a more complete, future-ready solution that goes beyond basic garage door operation.

Enhanced safety, security and smart control for homeowners

For end users, Rollixo Premium io delivers everyday convenience alongside advanced safety and security features. These include an integrated 100 dB alarm sounder to deter unauthorised access, holiday mode to disable remote controls when activated, and motor stall detection to stop roller door operation if excessive weight is detected.

The system is also compatible with Somfy TaHoma®, enabling smartphone control, real-time door status information and integration with wider smart home scenarios.

Built to last and designed responsibly

Rollixo Premium io is supplied with a five-year warranty and follows Somfy’s eco-design approach. With standby power consumption below 0.5 W and independently verified environmental performance, it meets current sustainability and regulatory requirements.

Now available in the UK. For more information visit www.somfy.co.uk

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Thursday, 17 September 2026

New electromagnetic door closer gets the green light

A new electromagnetic door control solution has been brought to the market to make busy buildings safer, more accessible and easier to maintain.

The AR9798 from ARRONE, a HOPPE Group brand, helps eliminate unnecessary maintenance calls by featuring a green LED voltage light on the switch box to indicate that there is a connection to a power source.

This light shows green when the optimum voltage between 20-24 volts is being received, giving installers, building users and maintenance teams reassurance that there is a good and reliable connection to the power source.

If the voltage drops below 20 volts, the light goes out, helping facilities teams identify whether an issue is electrical or mechanical which in turn minimises costly callouts to the wrong party.

The closer’s hold-open and free-swing functions allow easy movement throughout a building while still ensuring doors will swiftly close in the event of a fire.

In hold-open mode, the AR9798 holds the door open at a set angle between 80 and 160 degrees, enabling people to move more easily through high-traffic areas such as corridors in schools, hospitals, offices and public buildings.

In free-swing mode, the door can move with little to no resistance, making it suitable for environments where accessibility and ease of movement are important, including care homes and healthcare settings.

Conversion between the two settings is a simple process involving the removal of only two fixings from the arm of the closer. Compared to the standard method for changing the whole arm set, which can typically take 10-15 minutes, this new process takes significantly less time and reduces the risk of incorrect transition.

Many electromagnetic door control solutions feature just an electronic release whereby the unit operates as a standard mechanical closer and closes the door if the fire alarm is activated or power is lost, but the AR9798 also includes manual release.

This allows the door to be closed by pushing or pulling it to release the magnet without forcing or damaging the mechanism and gives facilities teams and building users a more practical way to manage buildings during everyday use.

Rob Adams, technical manager for ARRONE, said: “Busy buildings need doors that are easy to move through in everyday use but that can still close reliably when fire safety depends on it.

“We’ve designed the AR9798 to incorporate all the best features that are out there in the current market to make it the go-to choice for specifiers, installers and facilities teams while still having that reassurance that it meets industry standards and regulations.

"The new concept of the voltage indicator light complements these features and helps to make installation and ongoing management more straightforward.”

The AR9798 is adjustable across power sizes three to six using the spring tension rather than moving the closer around the door, giving specifiers, installers and distributors flexibility across a range of applications.

It has been tested to BS EN 1154 and BS EN 1155 and is suitable for 30-minute and 60-minute timber fire door applications as well as standard non-fire doors.

Available in satin stainless steel, silver enamel and black finishes, the AR9798 supports design flexibility across public, commercial, healthcare and education environments.

How-to videos showing installation and conversion between the hold-open and swing-free functions are also available by visiting www.hoppe.co.uk

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