Eugene has joined Doco at a transitional time in the company’s history, as it was recently acquired by Sommer – the well-known manufacturer of garage door and gate operators. This has led to the UK operations of both companies coming together to operate from two purpose-designed warehouses that are near to each other in York.
Eugene views this centralising of operations as an exciting opportunity:
“I am delighted to be joining Doco as it is a very well know brand within the UK and Europe and this represents a fantastic opportunity for me to be a part of the development of the UK operation,“ he explains. “The fact that Doco is now under the Sommer operational umbrella and both firms are based very close to each other in York was a big draw for me. Sommer and Doco complement each other's operations and this vastly increases the breadth and level of service that I can offer to new and existing customers alike.”
Eugene’s responsibilities as Sales Manager will see him liaising with the Doco customer base to facilitate a quick and efficient service.
“I am looking forward to meeting all of our customers to introduce myself and update them on how Doco has improved and what we are working to achieve,” he continues, “which is to provide customer service that is second to none. I understand the frustrations and difficulties faced on installation - we are serving customers who carry out emergency repairs in a fast-moving and cost-conscious industry and an inactive door is costing someone money, hence we are aiming to deliver parts to site, in full and on time, every time.”
Mel Lovatt, UK Managing Director of both Sommer and Doco International is delighted to be welcoming Eugene to the Doco team:
“The expansion to work with Doco means we have more responsibility to more customers than ever before and that means I need the brightest and best as part of my team, so to have someone of Eugene’s stature on board is excellent news,” he says. “He provides us with a wealth of experience, both in terms of knowledge of the industry and how to get the best for his customers, we are also very excited to have him as part of the team during this transitional period and for the future.”
There has, however, been teething problems related to Doco moving up to the York facility, as Mel readily admits:
“Having taken the decision to move Doco up here we all knew that it would take time for the joint operation to come together properly,” he observes. “It involved retraining of staff to help them adjust to a new way of working and during that time there was, unfortunately, an adverse effect on our performance. However, we have now put that behind us and our operational systems are fully bedded in, which means that after a difficult start the standard of service offered by both Sommer and Doco is better than it has ever been. The aim of the game is now to capitalise on the strengths of both Doco and Sommer and offer the best products and the finest level of service possible to all our customers.”
|Sommer HQ in Kirchheim Teck|
Sommer and Doco International, two of the biggest names in the door sector, are headquartered in Germany and the Netherlands respectively and came together towards the end of 2013, when Sommer acquired all shares in the Dutch company.
|DOCO HQ in Sittard Netherlands|
Although they will still operate independently, collaboration in terms of marketing and logistics will improve both the quality and speed of service. In the UK, both companies operate from their location in York, Doco having relocated from its previous base in Northolt to occupy a new, purpose-built warehouse near to the Sommer UK base.
Sommer UK Ltd
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