IDD-Parts UK, originally established in Holland, opened its Huddersfield site in June. The Door Industry Journal was happy to visit the official open day in June then later returned to speak with Country Manager Thomas about how day-to-day operations have progressed since the launch period, here’s what we found out…
Part of the launchThe October open day set the tone for how IDD-Parts UK intends to operate in the UK. Rather than a formal industry event, the team chose to create a relaxed and open environment supported by artisan coffee and locally made craft pizza from local businesses: Pizza 112 & The Joyful Bean Collective, plus support from FastSigns – Huddersfield and Leeds Drone Services.
Thomas explains the approach simply. The company wants customers to feel welcome from the moment they arrive, whether they are attending an open day or visiting on an ordinary working day. The intention is to reflect the kind of partnership IDD-Parts UK aims to build: practical, accessible and customer focused.
Although the Huddersfield base uses a fully digital ordering system, IDD-Parts UK maintains the feel of a traditional trade counter. Installers are encouraged to visit, ask questions and collect products in person if they can – with a coffee machine and dart board if they have time!
All customers register through the IDD-Parts UK webshop. They receive an account similar to other popular platforms, such as Amazon, with the option to pay per order or apply for a line of credit. Customers can create their own quotations or request support from tech team.
As soon as an online order is placed, it appears immediately on the internal system in Huddersfield. The team checks stock, picks and packs the order and prepares it for dispatch. With delivery coverage from Aberdeen to Cornwall, IDD-Parts UK is structured to support customers in every part of the UK.
Part of the team
Technical support comes from the five-person UK team and also from IDD-Parts UKs’ wider technical and R&D departments in Holland. This includes access to the engineers who design and build many of the components. Having direct communication with product designers gives installers valuable insight when precision is required.
The company’s online spring calculator is another tool that helps ensure accuracy before ordering. Confirming specifications early reduces delays and prevents unnecessary returns.
Thomas is clear about the importance of getting things right. If IDD-Parts UK is going to be part of an installer’s project, then information and components must be accurate from the start.
One of the biggest benefits for UK customers is how much easier ordering has become. Before the Huddersfield base opened, many installers had to buy directly from Holland, which meant paying in euros and dealing with customs and extra paperwork.
Now everything runs through the UK. The stock is here, the prices are in pounds and orders move quickly without the added hassle. It makes the whole process more straightforward and helps installers get the parts they need without delays.
Thomas knows how important this is because he used to be a customer himself. Having experienced both sides, he understands how much difference local stock and reliable delivery make when you are trying to keep jobs on schedule.
Part of the future
IDD-Parts UK plans to host further open days as an ongoing element of its customer engagement. The message is simple: installers are always welcome to visit, view stock and seek assistance.
The company also has longer-term plans. A new showroom and a dedicated training area are scheduled for development in 2026. These facilities will support product demonstrations, practical training sessions and technical guidance.
Thomas explains that these investments are designed to add value beyond supply. Training and technical support will be an increasingly important part of the company’s role in the UK market.
Across every aspect of the new UK operation, accessibility stands out as the defining theme. Whether through the webshop, technical support, stocked items ready for immediate dispatch or a simple open-door policy, IDD-Parts UK aims to fit smoothly into the daily operations of installers and service teams.
Thomas summarises the approach clearly. The objective is to make partnering with IDD-Parts UK straightforward. If customers need information, someone will answer. If they want to call, the team is available. If they want to visit, the (industrial) door is open, and the coffee machine is on.
www.iddparts.co.uk
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