Sunday 26 March 2023

Pothole Damage Forces 2.7 million Cars off the Road

The annual PIT Report (Pothole Impact Tracker) for Kwik Fit, the UK’s leading automotive servicing and repair company, shows that over the last twelve months, pothole damage has forced nearly 2.7million cars off the road.

The report found that in the year to March 2023, 13.1 million drivers suffered damage to their car after hitting a pothole, and of these, one in five had to do without their vehicle for more than a week while it was undergoing repairs.1

57% of British drivers say they have hit at least one pothole a week over the last twelve months, with the impact causing damage to over 13 million cars. The average repair bill faced by each driver was £127, resulting in a total cost to the nation’s motorists of £1.7bn.

Kwik Fit first carried its study into the cost of repairing the damage from pothole impact in 2013. The company’s research shows that since then, the total burden on British motorists has more than doubled - rising by 121%.2 This is despite the number of cars on the nation’s roads increasing by only 10% over the same period.3

The increased costs are reflective of motorists’ responses when asked about the condition of the nation’s roads. More than half of all drivers (51%) say the condition of the roads in their area are worse than ten years ago, with 39% saying they are significantly worse. Only one in eight (13%) say the roads are in better condition than a decade ago.

Nearly half of all drivers (47%) think that a portion of the money the government raises through fuel duty and vehicle excise duty (commonly called ‘road tax’) should be ringfenced for improving road surfaces.

However, with today’s ALARM (Annual Local Authority Road Maintenance)4 report revealing that local authorities need more than £14bn to fix the backlog of carriageway repairs, the challenge for the government is clear. Only one in ten drivers (10%) say they would be prepared to pay more fuel or excise duty for direct spending on road surfaces.

A similar small minority (10%) would be happy to pay more council tax if it was ringfenced for roads in their local area.

Inflation has driven the cost of individual repairs up over the last decade with some drivers being hit especially hard. Although £127 was the average figure over the last year, many drivers had to pay much more than that, with 850,000 drivers having to stump up over £300 to get their car back on the road.

The repair bills faced by older drivers was a little higher than the average figure, with those over 55 typically paying £140, compared to £123 by drivers under 34, possibly a reflection of the older drivers owning more cars that are more expensive to repair. However, despite their lower average repair bill, younger drivers were hit relatively harder than older motorists as almost a quarter (24%) say they had to borrow money to pay for the repairs. This contrasts starkly with those over 55, of whom only 3% had to borrow the cash.

Despite potholes having such an impact on many motorists, less than one in three drivers (30%) have complained to their local council about a pothole, although among those suffering severe damage to their car, such as to their engine, this rises to 75%.

Roger Griggs, communications director at Kwik Fit, says its important for drivers to report problem potholes, even if they don’t think they have damaged their car.
“We know councils have huge demands on their budgets, but it is better that they are aware of a pothole as early as possible,” he said. 
“The condition of road surfaces only goes in one direction, so the longer a problem is left, the more costly it will be to repair. And obviously, in the meantime, the more damage it will be doing to vehicles and causing problems for drivers whose vehicles are off the road.”
If drivers have seen a pothole, Kwik Fit encourages them to report it as councils can only rectify a problem if they are aware of it. For England and Wales the Government has a central webpage which will direct drivers to the correct authority if they are unsure who is responsible, with the Scottish Government offering an equivalent service north of the border.
Roger added: “Drivers who do hit a pothole should make sure they thoroughly check their vehicle to ensure the impact hasn’t done any damage. This may not be obvious at first, because the impact could cause a slow puncture, cracked wheel rim, misalignment or other tyre damage which may not be immediately apparent. We recommend drivers who have experienced a particularly heavy impact to keep a close eye on how their car is handling in the days following the incident and if they have any concerns take it into a garage where it can be put on a ramp and checked thoroughly.”
For the latest news and updates from Kwik Fit, customers can also follow the company on Twitter at @kwik_fit.


1 - Research carried out by Opinium among a nationally representative sample of 2000 UK adults – 7-9 March 2023

2 - Research carried out by Opinium among a nationally representative sample of 2000 UK adults – 1-3 March 2022, and among a nationally representative sample of 2000 UK adults – 11-16 March 2021. Research carried out by Walnut (formerly ICM) among nationally representative samples of 2011 GB adults, 13–16 March 2020; 2049 GB adults, 01–04 March 2019; 2,051 GB adults, 4-6 March 2018; 2,051 GB adults, 4-6 March 2016; 2,024 adults, 6-7 March 2013

3 - Vehicle mileage and occupancy - GOV.UK (

4 -

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