Winkhaus Customer Portal

Winkhaus UK, a leading door and window hardware manufacturer, is proud to announce the expansion of its customer portal – an innovative 24/7 platform designed to help customers maximise their efficiency.

With the mission of guaranteeing our customers’ success, Winkhaus offers a host of resources on the portal, including the full technical product catalogue, marketing asset catalogue, access to all transactional information, order placement, order management, and delivery tracking.

Beth Dudley, Customer Experience Manager at Winkhaus UK, said:

“The Winkhaus Customer Portal is a game-changer for our customers, providing them with a seamless, 24/7 platform to manage orders, track deliveries, and access essential product resources.

“By empowering customers with real-time transactional data, technical specifications, and marketing collateral, we are not just improving their efficiency but enhancing their overall experience.

“The Winkhaus Portal is an invaluable tool in supporting our commitment to delivering exceptional service and ensuring our customers have everything they need to succeed.”

Technical team benefits

Our customers’ technical teams can benefit significantly from the portal, with easy access to our entire product catalogue, providing up-to-date product technical specifications, product imagery, routing details, datasheets, and technical guides, ensuring they always have accurate and relevant information.

By having essential documentation readily available on the portal, technical teams can fast-track their product developments and create their own technical catalogues, improving overall workflow efficiency.

Sales and marketing benefits

There is a wide range of promotional resources available on the portal, which would be beneficial for our customers to take advantage of in their own sales and marketing.

Simple to access and quick to download, our media assets include high-quality images, videos, renders, and animations, from any location, making it easier to develop and share professional, branded content.

This convenience supports consistent messaging and branding across customer-facing materials and allows teams to work more efficiently by having essential marketing collateral readily available.

The portal also provides access to detailed technical specifications and product guides, enabling sales teams to accurately inform clients and end-users about product benefits and features.

With these resources collectively organised in the portal, customers can elevate their marketing efforts and build more engaging and informative campaigns, enhancing their own brand positioning and customer engagement.

Purchasing team benefits

Winkhaus’ customer portal also provides many benefits for purchasing teams, as it simplifies procurement, making it easy to place, schedule and track orders.

With both live and historical transactional data accessible, customers can review their past orders and make more informed purchasing decisions – it even has the option to duplicate previous orders, saving time and optimising the process.

Accounts team benefits

For accounting, the portal provides a single location for customers to access all their transactional data with Winkhaus, including payment history and invoicing, to simplify financial tracking and reporting.

With real-time access to invoicing information, it is easy to monitor payment statuses and outstanding balances, whilst the streamlined organisation of financial data makes it simple for customers to manage the information, leading to reduced administration.

For further information on the Winkhaus Portal, please visit https://www.winkhaus.co.uk/en/winkhaus-portal or contact enquiries@winkhaus.co.uk 

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