Saturday 9 March 2019

A Day in the Life of a Hörmann Service Engineer - Matt Irons

In this article we take a look at Matt Irons, one of Hörmann's long serving service engineers, in order to provide an insight into what his job involves on a daily basis.

How long have you worked with Hörmann? 
I’ve been with the company for almost 16 years, having previously worked as a service and installations engineer for a Dutch loading bay company.

What is your job at Hörmann? 
I work as a Service Engineer and am part of a team of more than 20.

What training was required?
At the beginning of my career I completed both a City and Guild course at college and a four-year electrical fitter’s apprenticeship. These courses gave me the knowledge and grounding to become a Service Engineer and my skillset has been enhanced further by Hörmann through regular training and development.

What does a normal day look like? 
A typical day usually involves getting on the road early to avoid the traffic and making my way to site, which could be anywhere from Land’s End to John O’Groats. Upon arrival I will report to reception and meet the client to discuss the work, which may be a regular service or a necessary repair such as a door replacement.

A regular service, which is recommended at least twice a year, involves comprehensively analysing 30-40 different areas and components to ensure each area of the loading bay is functioning safety and correctly - which takes approximately 30 minutes to complete. Repairs are different and depending on the task at hand, it can take me as little as five minutes or a full day to complete.

What are the best and hardest parts of the job?
The best part of the job for me is travelling around the country meeting with new and existing customers and helping them directly. I also appreciate having the opportunity with Hörmann to be continually learning, as training courses are regularly being held.

One of the hardest aspects of the job is having to meet strict deadlines on new sites, which can sometimes be out of our control due to unforeseen circumstances.

Have you worked on any interesting projects?
The most notable project for me has to be working on the Basketball arena and Olympic Village at the London 2012 Olympics. We were on-site for almost four months and it was great to be part of huge the team working together on such a historical event.

What has been your proudest moment at Hörmann? 
I am proud to be part of the Hörmann exhibition team, which involves helping to prepare stands to showcase our industrial product range to new and existing clients at a variety of shows across the country. This requires meeting strict deadlines and working efficiently with the team, but it is always a proud moment once completed.

It was also very rewarding to take part in the 2014 Great North Run with a team from Hörmann. It was a gruelling challenge but we raised £2,000 for The Stroke Association, which was a fantastic achievement.

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