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This milestone reflects our unwavering commitment to delivering our products to meet our customers’ expectations, the enhancements made by our operational teams as they strive to achieve operational excellence, and strengthen the value added products, services and solutions that Winkhaus provides our customers.
When it comes to fulfilling our customers’ orders, Winkhaus has consistently maintained an on time in full (OTIF) performance, with orders typically reaching our customers in line with their request.
In August alone, 97.3% of products were readily available when customers needed them, demonstrating our commitment to maintaining a smooth and efficient supply chain for our customers.
Consistent Delivery Performance
Winkhaus UK’s consistent OTIF performance is a testament to our dedication to operational excellence.
Gaynor Walton, Senior Operations Manager at Winkhaus UK, said:
“I’m incredibly proud of our team for achieving this remarkable level of performance, particularly during a period when 40% of UK retailers are struggling to meet delivery deadlines and supply chains across the industry are facing unprecedented challenges.
“This accomplishment speaks volumes about our resilience, commitment, and the robust systems we’ve put in place to ensure our customers receive the high level of service they expect from Winkhaus.
“Surpassing our new targets for 2024 is no small feat, but what truly sets us apart is our ability to maintain this exceptional standard consistently, at a level that few B2B companies in our sector can claim.
“It’s a testament to the dedication and collaboration of every department within our organisation.”
Delivery of this high OTIF performance has been enabled through 5 key initiatives:
Collaborative Departmental Efforts
Our high OTIF rate is the result of close collaboration across various departments at Winkhaus UK.
Our teams work together to streamline processes, ensuring that our customers experience a hassle-free service from order placement to delivery.
Each department brings specialised expertise, enabling us to provide tailored solutions and comprehensive support that simplify our customers’ processes and enhances their production efficiency.
Advanced Warehouse and Inventory Management
Our warehouse plays a vital part of our OTIF performance, with continuous enhancements being made to improve efficiency and accuracy of product picks.
The space in the warehouse has also been expanded in recent years, contributing towards increased productivity.
Together, these improvements have contributed towards Winkhaus’ holding stock of 4-6 weeks, which alleviates the need for customers to store products, reducing their capital outlay.
Effective Planning and Customer-Centric Communication
Our customer service strategy revolves around understanding and meeting the unique needs of each customer.
By focusing on effective planning and open communication, we ensure a quick and reliable supply chain process.
The recent renovation of our Kettering office into a more open-plan workspace has fostered even greater collaboration among our teams, and this closer interaction has enabled us to fast-track customer projects and bring innovative solutions to market more rapidly.
Beth Dudley, Customer Experience Manager at Winkhaus UK, said:
“We prioritise working closely with our customers to understand their unique needs and requirements.
“By developing rolling forecasts that accurately reflect their future demands, we are able to proactively plan and manage our supply chain to ensure that our customers receive a consistent and reliable supply of products.”
Precision Engineering: Made in Germany
Our products are designed and manufactured in Germany, where each of our production facilities in Meiningen, Münster and Telgte is dedicated to specific aspects of our product portfolio, ensuring that every item is crafted with the highest standards of durability and ease of use.
The proximity of our German plants to the UK allows us to maintain optimal inventory levels and respond promptly to our customers’ needs, ensuring timely deliveries that meet their expectations.
Therefore, with this close proximity to our manufacturing location, product produced today can be shipped and with us within 24 hours.
Innovative Customer Portal
Winkhaus UK’s Customer Portal is a groundbreaking digital platform that offers 24/7 access to real-time transactional data.
Customers can easily manage their orders, track deliveries, and access a comprehensive overview of both live and historical transactions.
The portal’s user-friendly features, including access to technical specifications and how-to guides, empower our customers to enhance project efficiency and streamline their operations.
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