Originally developed in response to increasing demand for round-the-clock access to technical resources, the mobile-friendly platform allows users to configure products, generate instant quotations, and produce custom-branded CAD drawings—24 hours a day, seven days a week. Designed with simplicity and usability in mind, it has become an integral part of day-to-day operations for many of Alliance’s trade customers.
Now firmly embedded in the company’s service offering, the system continues to grow in popularity. Today, a significant portion of Alliance’s customer base relies on the portal to quote jobs, generate documentation, place orders, and streamline their overall sales process.
“Our online portal has proven to be a real asset to our customers, with around 40% of quotations now generated through it,” said Tim Stuart, Sales Director at Alliance Door Engineering.
“It gives them the flexibility to work on their own terms—whether that’s outside normal business hours or on-site when quick access to drawings is essential. The feedback we’ve received since launch has been overwhelmingly positive, and we’re continuing to enhance the platform with new functionality to meet evolving customer needs.
Many of our customers use the portal to help manage their installation process, as all the key information is available—from quotations and drawings to order approvals and delivery dates.”
In addition to boosting customer efficiency, the portal has also driven internal improvements. By automating a high volume of standard quotation and drawing requests, it has reduced pressure on Alliance’s customer service team—freeing up time to focus on more technical or bespoke enquiries.
Despite the platform’s success, Alliance emphasises that it complements—rather than replaces—its commitment to personal service. Dedicated support via phone, WhatsApp (for technical imagery) and email remains a core part of the company’s offering, ensuring customers continue to receive tailored advice whenever needed.
To learn more, visit www.alliancedoors.co.uk, call 01942 683601, WhatsApp 07521428481 or email sales@alliancedoors.co.uk
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