That is why Marantec UK is continuing to develop a more complete support offering, bringing together 24/7 digital technical guidance, an expanding library of practical video resources, direct access to experienced people and, most significantly, a new level of commitment behind its Garage Door Operator range.
The principle is simple: give customers more than the product.
A New Commitment to Garage Door Operators
Marantec’s Garage Door Operators are premium German-engineered products designed around reliability and long-term performance.
Now, Marantec UK is adding another layer of reassurance for customers.
For the first year, following installation, if an eligible Marantec Garage Door Operator develops a qualifying product fault, Marantec UK is introducing a commitment to attend site and resolve the problem within 24 hours.
Eleven members of the Marantec UK team have been trained to support the initiative, with dedicated equipment carried within their vehicles to help ensure they have what they need when attending a customer site.
The objective is not simply to inspect the problem and leave.
Where the commitment applies, the intention is that the engineer does not leave the customer with a broken garage door. If the operator cannot be repaired, the team will be equipped to replace it and restore operation.
It represents a significant commitment behind a product Marantec UK already believes strongly in.
The new one-year support commitment sits alongside the existing five-year product warranty, creating an additional layer of reassurance during the crucial first year of operation.
For installers, it means being able to supply a premium product knowing there is a UK team prepared to stand behind it if something does go wrong.
Paul Connor is proud to launch this support initiative: “We know our customers put their own reputation on the line every time they recommend and install a product. If they choose a Marantec Garage Door Operator, we want them to know that we are standing behind that decision too. We have confidence in the product, but customer service is about what you do when something unexpected happens. Our aim is simple: never leave a customer worrying about a garage door operator that is out of action.”
Technical Support, 24 Hours a Day
Not every technical query requires someone to attend site.
Marantec UK has also expanded the ways engineers can access technical guidance through Lingo, its automated 24/7 support assistant available directly through WhatsApp.
Engineers can start a conversation from their phone, select the relevant product and explain the problem they are experiencing.
Lingo uses Marantec UK’s technical documentation and approved support materials to provide step-by-step guidance around installation, configuration and troubleshooting. It can support questions involving areas such as limit setting, wiring, photocells, safety edges, error codes and commissioning.
Crucially, the conversation does not have to remain automated.
If a question requires more detailed assistance, the engineer can request support from a member of the Marantec UK Technical team. The information already provided is passed across with the enquiry, helping the Technical team understand the issue without asking the customer to start again.
It creates a support journey that can begin at any hour of the day and move to experienced human support when required.
Answers Before You Need to Ask
Another important part of the support strategy is helping customers find answers themselves.
Marantec UK continues to expand its YouTube channel with practical FAQ and tutorial videos covering products from across the range.
The aim is to create a growing technical library that engineers can access on site, in the workshop or before beginning an installation.
The official Marantec UK channel already includes guidance covering areas such as Garage Door Operators, Tube Motors and control panels, with content focused on installation, configuration, maintenance and troubleshooting.
These videos sit alongside the wider Product Support area of the Marantec UK website, where customers can access instruction manuals, datasheets, technical documentation, FAQs and training information.
Rather than expecting an engineer to search through multiple sources when a question arises, the objective is to make practical information increasingly easy to find.
Support in the Way Customers Need It
Digital resources are valuable, but they do not replace people.
Marantec UK continues to provide direct technical support alongside free product training, with training available across the products it supplies. The company’s website also positions customer support as extending from the initial enquiry through to product selection and installation.
Together, these different levels of support create a much broader proposition:
• 24/7 guidance when an engineer needs an immediate answer.
• Video FAQs when they want to see how something is done.
• Technical documentation when detailed product information is required.
• Experienced people when a problem needs individual support.
• And now, for Garage Door Operators, a new commitment designed to provide reassurance when it matters most.
More Than Automation
Reliable products will always remain fundamental to Marantec UK.
But as customer expectations continue to evolve, the businesses that stand out will increasingly be those prepared to support customers beyond the point of sale.
For Marantec UK, that means combining premium automation products with accessible technical knowledge, practical training, digital support and people who are prepared to take responsibility when customers need help.
The product opens the door, but the support behind it is what builds the relationship.
Marantec UK gives you more+.
www.marantec.co.uk
Why not Sign-up to Receive these Articles by Email each Day on our newsfeed site
>> Scroll down to read more articles like this which have been published recently on this blog <<
You can also read additional current and archived articles on our dedicated magazine website
Low Cost and Free Publicity - Your company can easily benefit from some publicity like the posts above for a contribution towards our layout costs (£75 to £95 plus VAT), payable in advance or you can receive the service absolutely free of charge if you advertise (see below).
We post articles up to twice a day and never delete them - we only archive them each year so that they continue to remain visible to search engines.
To have your story published - just send us your news item, logo and image(s) and we will review the material, make any necessary changes to the wording / wordcount and then advise you when it will be published.
If you are a regular advertiser in our printed and online publications, placing series bookings for adverts or subscribing to our VIP Packages, you will qualify for a specific number of free postings on this blog while you continue to advertise with us. See our media pack for more details.
Also, if you purchase one of our Online and Print Combo packages, Featured Articles or Advertorial packages shown in our media pack, posting on this blog is included in the price.
For details and rates for all of our advertising options in print and online, download our media pack contact us or visit our website.
Door Industry Journal is a trading style of Clearview Group Limited - Company No. 06999111
No comments:
Post a Comment