The company switched from a manual T-card system to BigChange’s All-in-one, Paperless Cloud based system that combines back-office CRM (Customer Relationship Management), Job Planning and Scheduling and a Mobile App for engineers and real-time tracking of vehicles.
“As our business grew, planning and scheduling work became increasingly challenging and at times it was difficult to keep track of when things were due. We looked at various systems but couldn’t find anything that was the right fit. Then we discovered BigChange; it was as if I had written the software myself. It ticked all the boxes, and the integrated vehicle tracking was unlike anything we’d seen before,” said Quealey.
Complete Shutter Services are using an Industrial Doors specific version of the BigChange system that allows back-office users to plan, manage, schedule and track work effectively including planned maintenance and urgent reactive work. In the back-office, the system is enabling planners to respond faster to customers and is intelligently allocating work orders based on real-time engineer availability, skills, live location and parts stock.
MD Paul Quealey said,
“Customers now expect real-time information as standard. Our back-office team were inundated with calls from clients wanting to check the status of an order or service. This led to multiple phone calls to engineers out in the field. BigChange has empowered the team with real-time information.
“Our use of the system has been key to winning a number of new contracts. Without the system, we’d need more administrators in the back-office, so from a commercial perspective, the technology is adding real-value for us. For me as a Managing Director, I have the confidence that we have a robust system in place to ensure we maintain our reputation for customer excellence.”
Complete’s mobile engineers benefit from an easy to use Android mobile app. They start their day by completing an electronic timesheet and vehicle check, before instantly accessing job information. Integrated sat-nav with live traffic ensures the best route is taken and customers receive proactive updates by text and email.
Martin Port, Founder and CEO of BigChange said,
“Our technology is helping Complete Shutter Services maintain its excellent reputation and excellent levels of customer service in the marketplace. They are reaping the benefits that our scalable, cloud based system provides. We look forward to working with Paul and the team for the next 30 years and beyond.”
JobWatch from BigChange is the paperless way to plan, manage, schedule and track a mobile workforce. This powerful all-in-one Mobile Workforce Management platform combines back office software, mobile apps, fleet management and real-time vehicle tracking in one simple to use system. Using JobWatch, customers can manage their entire operation, from quote all the way through to invoice.
For more information please email: firstname.lastname@example.org, or phone +44 (0)113 457 1000,
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