Every aspect of the customer experience that drives customer loyalty and better commercial performance was scrutinised by the judges, who have chosen a shortlist of businesses which demonstrated how they exemplify outstanding customer service, consistently delivered at the highest level, by a customer focused team.
Evander Glazing and Locks Limited, part of the VPS Group, is the UK's leading provider of responsive, pre-planned and emergency home & commercial insurance glazing solutions. Their interaction with customers often begins as the result of a distressing incident, such as a break-in or a broken window.
They can be the first responders on site, so they often see customers at their most vulnerable, and the judge's panel were impressed by Evander's staff training to ensure the way they interact with customers, even down to the appearance of the engineers, the voice manner, the time spent on site and the time taken to reassure the customer, recognised that these have a profound impact on the customer experience.
In 2018 Evander engineers visited over 125,000 properties from 19 depot locations based across the UK.
Operating from their headquarters in Norfolk for 35 years, Evander impressed the panel by a raft of customer care initiatives that has helped the company gain an enviable 9.3 out of 10 score on Trust Pilot from over 1500 customer reviews. As a result, Evander is best in class across the glazing community, with major competitors falling short in comparison.
The winners will be announced at a gala Awards ceremony at the Norwich Showground Arena, on November 21st, with the actor James Nesbitt hosting the event.
Evander have already been shortlisted for several awards in 2019, including the Insurance Times Claims Awards for Customer Service Solution of the Year, and the John Connell Noise Abatement Awards for their noise insulation project for Highways England.
www.evander.com
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In 2018 Evander engineers visited over 125,000 properties from 19 depot locations based across the UK.
Operating from their headquarters in Norfolk for 35 years, Evander impressed the panel by a raft of customer care initiatives that has helped the company gain an enviable 9.3 out of 10 score on Trust Pilot from over 1500 customer reviews. As a result, Evander is best in class across the glazing community, with major competitors falling short in comparison.
The winners will be announced at a gala Awards ceremony at the Norwich Showground Arena, on November 21st, with the actor James Nesbitt hosting the event.
Evander have already been shortlisted for several awards in 2019, including the Insurance Times Claims Awards for Customer Service Solution of the Year, and the John Connell Noise Abatement Awards for their noise insulation project for Highways England.
www.evander.com
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Low Cost and Free Publicity - Your company can easily benefit from some publicity like this in return for a contribution towards our layout costs (£55 to £75 plus VAT), payable in advance via PayPal or credit card or receive the service absolutely free of charge if you advertise (see below).
We post articles up to twice a day and never delete them - we only archive them each year so that they continue to remain visible to search engines.
To have your story published - just send us your news item, logo and image(s) and we will review the material, make any necessary changes to the wording / wordcount and then advise you when it will be published.
If you are a regular advertiser placing series bookings or subscribing to our VIP Packages in our printed and online publications, you will qualify for a specific number of free postings on this blog while you continue to advertise with us.
Also, if you purchase one of our Online and Print Combo packages, Featured Articles or Advertorial packages, posting on this blog is included in the price.
For details and rates for all of our advertising options in print and online, download our media pack contact us or visit our website.
Door Industry Journal is a trading style of Avalon Innovations LLP Company Registration No. 06807833
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