Saturday, 5 January 2013

DORMA gets Performance Advancement for Customer Excellence (PACE) certification

Karsten Diedrichs, Group Lean Management - PACE
handing over the PACE Qualification Level Certificate
to Mudher Rahman, Production Manager, DORMA Gulf
DORMA, the trusted global partner for premium access solutions and services, has been awarded the Performance Advancement for Customer Excellence (PACE) certification in 2012 to drive customer –focused performance optimization within DORMA Group. This certification is the first step in achieving DORMA’s vision of being first in customers and employees minds.

The DORMA Gulf team
receiving PACE Qualification Level Certificate
The accreditation stands for a company who is working with continuous improvements and with employees who are able to improve all processes with their own initiative. Pedro Martinez Arce, Operations Director from DORMA Gulf says, “Achieving PACE standard is not only good for us but also beneficial for our customers, as we need to have a clear description of a problem, to have our customer service fix all related issues to the problem on site during one visit. This helps in organized and structured processes to provide quality and efficient service to our consumers.”

DORMA Gulf - Head Office
 DORMA has been awarded the basic PACE level and the next step is to achieve the Bronze certificate, which will then make DORMA eligible to apply for a DIN ISO certification.

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