Wednesday 21 May 2014

Selling on the Internet, by Telephone, from a Shop or in the Home

This piece of new legislation which comes into effect on June 13th this year has certainly crept up and jumped on everyone from behind. The first we got to hear of it was yesterday in this communication from HMRC despite us having a good supply of news feeds.

It looks like it will particularly affect everyone in the retail garage door sector, locksmiths working for homeowners, or any business selling to consumers so it's well worth reading up on the subject as there's a sting in the tail if you don't! 

Also take a look at how the "post-contract customer phone lines" will affect you, especially if you are using premium rate numbers (090, 0870 etc). The trading standards documents downloadable below go into detail about these and offer some good guidance.

Here is what was in the HMRC communication:

"If you sell goods and services to consumers, you are likely to be affected by changes in legislation coming into force in June 2014. Those selling online or off-premises will see the biggest change.

"The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will apply from the 13 June this year and set out new rules on: 

•    information to be given to customers 
•    the cancellation rights which your customer will be entitled to
•    charges for any post-contract customer phone-lines you offer
•    the express consent needed before you can charge for something                                                          
"If you don’t get it right, you may find yourself out of pocket. For more information and guidance go to:

"Alternatively contact your local Trading Standards or Business Support helpline (details at "

The website at this link provides a very straightforward guide to the new regulations and highlights the difference between sales lines and after sales support lines -

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