The qualification was undertaken by staff members from across the business: employees Jenna Cottis and Caroline Vaughan from the Contact Centre, Tomasz Stasiek from the Purchasing team and Kelly Wing from the Direct Sourcing team all completed the Level 1 course.
The qualification provides the staff with professional industry knowledge and skills, including everything they need to know about the range of ironmongery products on the market, from how they are made to how they are used.
Contact Centre Team Manager, Jenna Cottis, said:
“The GAI qualification makes my job ten times easier. In my role I am asked a lot of technical questions and this course has given me the professional skillset and industry knowledge to provide customers with the best information and support.
“This qualification gives our customers confidence in us and reassures them that we are a source of information they can rely on.”
Wayne Lysaght-Mason, Managing Director at IronmongeryDirect, said:
“We are incredibly proud of all our employees who have achieved this highly-regarded qualification in architectural hardware. They have all worked extremely hard to complete their studies and are now able to provide the very best service for our customers, supporting our status as ‘masters of our trade’.”www.ironmongerydirect.co.uk
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