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| Ged Ryan, Chief Executive of HOPPE (UK) |
HOPPE prides itself on being a brand that communicates quality with just one touch. Ged Ryan, CEO of HOPPE (UK), looks back at the company’s journey to becoming the trusted brand the UK door and window industry knows today.
HOPPE (UK) has been established in the UK for over 30 years but benefits from almost 70 years’ experience in the architectural ironmongery sector gained in many other countries across the world.
The HOPPE Group was founded in Germany by Friedrich Hoppe in 1952. HOPPE (UK) was primarily set up to distribute HOPPE handles but when Charter Hardware was acquired in 1997, the HOPPE (UK) offering was extended to include associated door hardware. That’s when the ARRONE brand was born.
HOPPE (UK) today
Our relationships with employees, customers and suppliers are based on mutual trust. By creating a working environment where people feel valued, we’re building a team that genuinely wants to do well for the company and its customers.
We want all our people to be able to help all our customers. We make a huge investment in training to make sure staff are multiskilled, including helping staff achieve the widely respected qualifications from the Guild of Architectural Ironmongers and continuously updating their knowledge via CPD.
Nearly a third of the UK team has been with the business for over 10 years, with two staff achieving their 25 years’ service award this year. The loyalty of the HOPPE (UK) team is at the heart of our success.
We sit down with our customers throughout the year to review how our partnership is working and make sure that every order is receiving the highest level of care and attention. Based on the feedback we get, we’re achieving that.
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| HOPPE eHandle HandsFree |
Products and innovation
HOPPE (UK) and ARRONE have dedicated teams who look at the needs of the market and develop our product offering in line with demand.
Our aim is to add value to the supply chain by ensuring we are providing a comprehensive package of useful products at an appropriate range of price points, complete with the right technical attributes and testing. We want customers to know that when they fit HOPPE and ARRONE hardware, that the product will deliver as promised. Ultimately, we want them to be confident they can trust our brands.
This year, HOPPE has launched the eHandle HandsFree, eHandle AutoLock for windows, and eHandle ConnectHome to offer homeowners a more secure, practical solution for external doors and windows. It builds on HOPPE’s existing range of mechatronic hardware for smart homes and smart buildings, including the FingerScan, HandsFree and SecuSignal eHandles.
All HOPPE and ARRONE products are fully tested to legal requirements, as would be expected, but are also checked by third party certification bodies such as Certifire and Certisecure. We also test relevant security products to standards recommended by Secured by Design: Annex A of PAS24:2016 and TS007. This is part of HOPPE’s commitment to creating high quality products that deliver customers the best value long term.
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